Privacy Policy

CaduceusLink’s Privacy Policy

Effective Date: January 1, 2024

Please be aware that CaduceusLink, along with its affiliated entities, falls under the direct ownership of Crossroads Medical Staffing LLC.

Introduction

In this detailed and comprehensive Privacy Policy, we elaborate on how CaduceusLink manages and utilizes your data. For further insights into CaduceusLink’s approach to GDPR, CCPA, and privacy in general, we encourage you to explore our Privacy FAQs on the CaduceusLink website.

Table of Contents:

1. Introduction
2. How we use your data
3. How we share information
4. Your choices & obligations
5. Other important information

Introduction

CaduceusLink is a professional social network and online platform dedicated to serving individuals looking to connect, network, and explore business opportunities. Our Services cater to a diverse community of professionals aiming to establish and broaden their professional identities, engage with their network, exchange valuable knowledge and insights, create and consume relevant content, enhance their skills, and identify business and career prospects. It is important to emphasize that this Privacy Policy applies to all users, including our registered members (“Members”).

Our platform not only facilitates interaction and information sharing among Members but also grants access to certain content and data to non-members (“Visitors”). This Privacy Policy governs the privacy practices and policies that are applicable to both Members and Visitors utilizing our Services.

Learn more about how CaduceusLink collects, utilizes, and discloses user data.

CaduceusLink highly values the trust that our users and customers place in us when granting us access to their Personal Data. This Privacy Policy outlines our commitment to maintaining that trust and safeguarding your information.

Our Privacy Policy provides an extensive account of how we gather, employ, and divulge Personal and Non-Personal Data collected from and about you, whether it’s through your use of our online and/or mobile websites, applications, services, and software, interactions with us via phone or in person, or data obtained from publicly available sources or third-party sources, in compliance with applicable law and within the framework of this Privacy Policy.

The Sites (collectively referred to as the “Sites”) covered by this Privacy Policy encompass the affiliated online and/or mobile websites, applications, services, and software associated with:

CaduceusLink
HRInsights
HireLink
RecruiterLink
LinkED
LinkUP
TeamLink

Who is Responsible for Your Information

This section delineates when CaduceusLink functions as a controller or processor of your Personal Information and specifies which entity bears responsibility for your Personal Data.

For Candidates:

In certain instances, CaduceusLink acts as a processor for the application materials you submit through CaduceusLink Apply and for your interview-related information when you participate in interviews hosted on CaduceusLink. These data remain under the control of the Employer to whom you are applying. As a processor, we retain the data until instructed by the controller to delete it. CaduceusLink serves as the controller for all other information you provide during your use of our Sites.

For Employers:

For specific processes, CaduceusLink may operate as a processor for Candidate applications submitted through CaduceusLink Apply and for data you provide to CaduceusLink through Candidate Import. When you sign up for our Candidate Import service, you will be required to agree to a Data Processing Agreement (DPA) with CaduceusLink, outlining the terms of our relationship. As a processor, we retain the data until instructed by the controller to delete it. CaduceusLink is the controller for all other information you provide while using our Sites.

The entity within CaduceusLink that assumes control over your information is contingent on your location and the product or service you use with us. It is essential to note that the entity specified as the controller in this Privacy Policy may differ from the contracting entity indicated in our CaduceusLink General Terms of Service.

For users in the US, CaduceusLink is the controlling entity.

Your Privacy is Paramount

CaduceusLink’s mission is to connect professionals worldwide, enabling them to achieve greater productivity and success. Central to this mission is our unwavering commitment to transparency regarding the data we collect about you, how we employ it, and with whom we share it.

This Privacy Policy comes into effect when you use our Services (as described below). We provide our users with choices regarding the data we collect, utilize, and share, as elucidated in this Privacy Policy, our Cookie Policy, Settings, and our Help Center.

Key Definitions

Candidate	An individual who is actively seeking employment opportunities, services, or information that pertains to their personal job search or employment-related needs.
Employer	Individuals or entities that are inquiring about hiring and human resources-related matters, searching for potential job seekers, or aiming to disseminate information about job openings. This includes, but is not limited to, organizations purchasing services for multiple parties and employment agencies.
Personal Data	Information that pertains to a specific, identified, or identifiable individual and encompasses data regarding how you interact with our Services, which may include details such as device information or IP addresses.
Special Category Data	Any data that is associated with an identified or identifiable individual and discloses details such as racial or ethnic background, political preferences, religious or philosophical beliefs, membership in trade unions, genetic information, biometric data, health-related information, gender, or sexual orientation.
Non-Personal Data	Data that does not pertain to a specifically identified or identifiable individual, such as information exclusively related to a business entity.
Your Information	Data, both personal and non-personal, that is relevant to you or associated with you.
Controller	The entity that determines the methods and purposes for the processing of your data.
Processor	An entity that processes data according to specific instructions provided by a controller.
CaduceusLink	Any of the entities affiliated with CaduceusLink, which may include CaduceusLink itself.
Relay Service	CaduceusLink offers bidirectional message proxy and relay services to users of our CaduceusLink products, which encompass, but are not limited to: ResumeLink, CaduceusLink Apply, Post a Job, CaduceusLink Chat, CaduceusLink Onboarding, CaduceusLink Text2Apply, private calling, and various electronic communication services, delivered through phone, text, video, or audio formats.
Affiliates	Any entity that either directly or indirectly exercises control over, is controlled by, or shares common control with a CaduceusLink entity, whether presently or in the future. In this context, “control” signifies the possession of a majority of shares or the authority and capability to oversee management decisions.
Job Listings	Job vacancies available on CaduceusLink.
CaduceusLink Profile	All the details and contact information saved within your CaduceusLink candidate account, including your resume data, assessment outcomes, and responses to screener questions.
Resume	A resume on CaduceusLink, whether it is one generated within the platform or a resume you personally upload.
EEA	The Member States of the European Economic Area (EEA) include the following countries: Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden These countries are part of the European Economic Area, which extends the European Union’s single market to include non-EU member states, allowing for the free movement of goods, services, capital, and people within this broader economic region.
ATS	Applicant Tracking System

The Scope of CaduceusLink’s Privacy Policy

This Privacy Policy governs the collection of data through our Sites, directly from individuals, or from third-party sources. When you follow a link to a third-party website, you are no longer covered by our Privacy Policy, and data collection or processing on that website is subject to its own privacy policy. Our data collection on the Sites is limited to those that prominently display a direct link to this Privacy Policy.

The Site is intended for use by individuals aged 17 and older. However, in Japan, the Site is only for use by those who meet the minimum age requirements set by Japanese law for CaduceusLink services. In jurisdictions outside the EEA and the UK, if you are below the age of majority in your jurisdiction, you must use the Sites under the supervision of a parent, legal guardian, or responsible adult. Please note that accounts created by individuals self-confirming to be under 13 years old will have their data deleted.

Applicants for jobs at CaduceusLink should refer to the Applicant Privacy Policy.

Current and former CaduceusLink employees should consult their Human Resources partner for the Global Employee Privacy Notice.

Services

This Privacy Policy, in conjunction with our Cookie Policy, applies to your use of our diverse range of Services.

Our Privacy Policy pertains to your interaction with our Services across various platforms, including but not limited to caduceuslink.com, CaduceusLink-branded applications, LinkED, and other CaduceusLink-affiliated websites, applications, communication forms, and services (collectively referred to as “Services”). This scope also includes services that expand beyond our primary platform, such as our advertising services and features like the “Apply with CaduceusLink” and “Share with CaduceusLink” plugins.

However, it’s worth noting that certain services may have separate privacy policies, and if so, these policies will explicitly specify their applicability. For California residents, we provide additional disclosures as required by California law, which can be accessed in our California Privacy Disclosure.

Data Controllers and Contracting Parties

The entity responsible for overseeing and managing your personal data, whether provided directly to us, collected on our behalf, or processed in relation to our Services, depends on your geographic location:

If you are located within the United States, CaduceusLink serves as the data controller for your personal data submitted, acquired, or processed in connection with our Services.
If you reside outside of the United States, CaduceusLink also acts as the data controller for your personal data provided to us, collected on our behalf, or processed in association with our Services.

Regardless of whether you are a Visitor or Member using our Services, the procedures governing the collection, use, and sharing of your personal data are outlined in this Privacy Policy, along with any referenced documents within it, including any updates.

Changes

Changes to the Privacy Policy are applicable to your use of our Services after the specified “effective date.”

CaduceusLink (“we” or “us”) reserves the right to amend this Privacy Policy, and in the case of significant changes, we will provide notifications through our Services or other means. These notifications will allow you to review the modifications before they become effective. If you disagree with any of the changes, you have the option to close your account.

By continuing to use our Services after we have published or communicated a notice regarding changes to this Privacy Policy, you acknowledge that the collection, use, and sharing of your personal data are subject to the updated Privacy Policy, effective as of the specified date.

1. Data We Collect
1.1 Data You Provide To Us
Registration
When you create an account with us, you are required to provide data including your name, email address and/or mobile number, and set up a password. If you opt for premium Services, you’ll also need to provide payment (e.g., credit card) and billing information.
Profile
You have the option to fill out your CaduceusLink profile with details such as your education, work experience, skills, photo, location, and endorsements. While it’s not mandatory to provide this additional information, a complete profile can enhance your experience on our Services, making it easier for recruiters and business opportunities to find you. You can choose whether or not to include sensitive information on your profile and whether to make that information public.
Posting and Uploading
Personal data is collected when you provide, post, or upload information to our Services. This can occur when you fill out forms, respond to surveys, or submit a resume or job application. If you import your address book, we receive your contacts, including any contact information added automatically by your service provider or app when communicating with new contacts.
If you sync your contacts or calendars with our Services, we collect data from your address book and calendar meetings to suggest connections and provide information about events.
While it’s not mandatory to post or upload personal data, doing so can enhance your networking and engagement on our platform.
1.2 Data From Others
Content and News
Others, including you, may post content that mentions you on our Services. We may also collect publicly available information about you, such as professional news and achievements, and share it as part of our Services, subject to your privacy settings.
Contact and Calendar Information
When others sync their contacts or calendar with our Services, we may receive personal data about you, including contact information. If you or others sync email accounts with our Services, we may collect “email header” information associated with Member profiles.
Partners
Personal data, such as your job title and work email address, may be provided to us by partners when you use their services, such as employers or applicant tracking systems.
Related Companies and Other Services
We may receive data about you when you use other services provided by us or our affiliates, including Microsoft. For example, information about your contacts in Microsoft apps and services, such as Outlook, may be shared to enhance professional networking activities on our Services.
1.3 Service Use
Log Data
We log usage data when you use our Services, including site visits, app usage, content views, ad interactions, searches, and more. We use log-ins, cookies, device information, and IP addresses to identify you and track your use of our Services.
1.4 Cookies and Similar Technologies
We use cookies and similar technologies (e.g., pixels and ad tags) to collect data (e.g., device IDs) to recognize you and your devices across different services and devices. Some others may also use cookies as described in our Cookie Policy.
1.5 Your Device and Location
When you visit or leave our Services, we receive information about the sites you came from and where you go next, as well as data about your network and device. If you use our Services from a mobile device, we may collect location data based on your device settings.
1.6 Messages
Information about your messages, including tracking of actions taken on LinkedIn connection requests, is collected when you communicate through our Services. Automatic scanning of messages is also employed to provide support and protect our platform.
1.7 Workplace and School Provided Information
If your organization (e.g., employer or school) purchases a premium Service for your use, they may provide us with personal data about you and your eligibility to use the Services.
1.8 Sites and Services of Others
We receive information about your interactions with services provided by others when you log in with your CaduceusLink account or visit sites that include our ads, cookies, or plugins.
1.9 Other
As we continuously improve our Services, we may introduce new features that require the collection of additional information. If we collect substantially different personal data or make significant changes to our data collection and usage practices, we will notify you and update this Privacy Policy accordingly.

2. How We Use Your Data
We utilize your data for various purposes to provide, support, personalize, and develop our Services. The specific usage of your personal data depends on the Services you use, how you use them, and your settings. Here are the key ways in which we use your data:
2.1 Services
Our Services help you connect with others, find job and business opportunities, stay informed, and improve your productivity. We use your data to facilitate these purposes, including the use of automated systems and inferences to enhance the relevance and usefulness of our Services.
Stay Connected: You can connect with professionals of your choice, and we use data about you to help others find your profile, suggest connections, and enable you to invite others to join our platform. We may also use location data to suggest nearby connections or events.
Stay Informed: Our Services keep you informed about professional news, events, and topics of interest. We personalize your experience by recommending relevant content and skills to add to your profile.
Career: Our Services help you explore careers, educational opportunities, and job opportunities. We may use your data to recommend jobs, connect you with relevant contacts, and help you signal your job interests to recruiters.
Productivity: Our Services support collaboration, client and customer searches, communication with other Members, and scheduling of meetings. We may use automated systems to facilitate tasks like scheduling meetings or drafting responses.
2.2 Premium Services
Our premium Services offer customized search functionality and tools to help users search for and contact other Members, manage talent, and promote content. Premium Services customers can export limited information from profiles and store data about you in our premium Services.
2.3 Communications
We use various communication channels, including email, mobile notifications, and in-app messages, to contact you and enable communications between Members. You can control your communication preferences.
2.4 Advertising
We deliver tailored ads on and off our Services. We provide options for personalized ads, but you cannot opt-out of all ads. We use data from advertising technologies, Member-provided information, and data about your use of our Services to target and measure the performance of ads.
2.5 Marketing
We promote our Services to you and others through invitations and communications that encourage membership growth and engagement.
2.6 Developing Services and Research
We use data to research and develop our Services to provide a better experience and drive membership growth and engagement. We also conduct research on economic and workplace trends to create economic opportunities and improve workforce productivity. Some of this research may involve trusted third parties under privacy controls.
2.7 Customer Support
We use data to investigate and resolve complaints, respond to service issues, and provide customer support.
2.8 Insights That Do Not Identify You
We generate insights that do not identify you personally and use them for various purposes, such as statistical analysis and demographic workforce insights.
2.9 Security and Investigations
We use data to ensure the security of our platform, prevent fraud, investigate violations of our User Agreement, and address any attempts to harm our Members, Visitors, or others.

Data collected from all users includes:

Data Collection Details: Account Management Data-Data we gather encompasses account management details, encompassing login information, authorization levels, and recorded account activities (including the account creation process, login instances, information updates, service requests, and any modifications to your account).	Utilization of Account Management Data: We gather, analyze, handle, and retain your account management information.	Reason for Processing Account Management Data: To create and maintain a user account in accordance with your preferences and instructions.	Legal Grounds for Processing Account Management Data: The processing of account management data is carried out as an integral part of contract fulfillment.	Retention Duration for Account Management Data: For the duration of the account’s existence or as mandated by relevant legal obligations (e.g., in instances of fraud-related legal requirements).
Data Collection Details: Activity data – Information about your interactions with the Sites, including the specific areas you visit, your clicks, scrolls, hover actions, and the timing and duration of these activities.	Utilization of Activity Data: We gather, analyze, process, and store activity data, often through automated methods, and may record this data in real-time. For Employers, this may encompass actions related to a Job Listing or interactions with a Candidate’s resume or job application.	Reasons for Processing Activity Data: Fraud Prevention: We process activity data to detect and prevent fraudulent activities on our platform. By monitoring user interactions and behaviors, we can identify suspicious activities and take appropriate measures to safeguard the integrity of our services. Quality and Performance Improvement: Processing activity data allows us to gain insights into how users interact with our site services. This information is invaluable for enhancing the quality and performance of our platforms. By understanding user behavior, we can make data-driven improvements to provide a better user experience. These processing activities are essential for maintaining a secure and high-quality environment for our users while continuously striving to improve the performance and functionality of our services.	Legal Grounds for Processing Activity Data: We rely on our legitimate interests in understanding how users interact with and use our Sites, and in keeping our Sites safe and secure. Activity data is also monitored as part of the performance of a contract to prevent malicious and fraudulent activity or spam on our Sites.	Retention Duration for Activity Data: Activity data is retained for the duration of the account’s lifetime.
Data Collection Details: Communication Data – We gather communication data encompassing interactions conducted via or through CaduceusLink, which comprises engagements through third-party messaging services, applications, and websites such as Whatsapp, LINE, telephonic conversations involving calls and SMS texts, as well as emails and notifications. It’s important to bear in mind that any interactions and associations you have with third-party services, such as those offered by Facebook, Google, or Whatsapp, or any other external third-party websites, are subject to the terms and agreements established between you and the respective operators of those platforms.	Utilization of Communication Data: We gather, scrutinize, process, generate profiles, and store your Communication Data. These actions are performed, including through automated methods, to facilitate various functions related to this data.	Reasons for Processing Communication Data: Enhancing Job Application Processes: We process Communication Data to streamline the job application process, making it more user-friendly for both job seekers and employers. This includes facilitating communication between job seekers and employers to improve the overall job application experience. Job Recommendations: Communication Data enables us to send job seekers relevant job listings and provide employers with suitable candidate applications. This enhances the matching of job seekers with potential employers, improving the job search process. Marketing Communications: We use Communication Data to send you marketing emails that are relevant to your preferences and interests. This ensures that the information and opportunities we provide align with your needs. Enhancing Site and Service Quality: The data collected through communication interactions is valuable for us to continually improve our websites and services. It helps us understand user behavior and preferences, enabling us to enhance the functionality and usability of our platforms. These processing activities are aimed at delivering a more efficient, personalized, and user-centric experience for our users and stakeholders.	Legal Grounds for Processing Communication Data: We primarily rely on our legitimate interests in delivering a valuable and pertinent service to our users and continually enhancing our products and services. We offer an opt-out option to enable you to object to marketing messages. In the rare situations where we make recorded calls and require your consent, we will rely on your explicit consent for such processing.	Retention Duration for Communication Data: We retain Communication Data for the duration of your account’s existence.
Data Collection Details: Data Collection – We collect contact information, including your name, phone number, email address, and physical address.	Utilization of Data Collection: We collect, process, and store your contact information as part of our data collection process.	Reasons for Processing Contact Information: To send you marketing and transactional emails, including important reminders. To set up an account as per your request. To facilitate or organize interviews, particularly when utilizing our HireLink platform. To get in touch with you and offer services related to campaigns sponsored by CaduceusLink, which may include sending you materials or prizes. To establish an effective system for handling complaints. To contact businesses for the purpose of improving our services.	Legal Grounds for Processing Contact Information: Transactional emails: Part of the contract performance. Marketing emails at account creation: Legitimate interest in promoting and enhancing our services. Reminders for interviews and events: Consent-based. Job-alerts via email: Consent-based. Account creation and interviews: Part of the contract performance. Services related to campaigns in certain markets: Consent-based. Contacting you, including by post: Legitimate interest and, in some cases, contract performance. Complaints handling system: Legal requirement in Japan.	Retention Duration for Contact Information: Account lifetime.
Data Collection Details: Device Information – We collect device information, including but not limited to, your device’s IP address, device ID, user agent, device name, device type, telephone number, country, and any other information you choose to provide.	Utilization of Device Information Data: We collect, process, and store your device information, including but not limited to your device’s IP address, device ID, user agent, device name, device type, telephone number, country, and any other information you choose to provide, as part of our data collection process.	Reasons for Processing Device Information: We process device information for the following purposes: Fraud Prevention: Device information is used to enhance security measures and prevent fraudulent activities on our platform. Account Administration: We utilize device information to administer your account effectively, ensuring that you have a seamless experience while using our services. Relevant Job Listings: Device information helps us provide you with more relevant Job Listings. For instance, when accessing our platform via a mobile device, we can offer you Job Listings that are geographically close to your current location, making your job search more tailored and convenient.	Legal Grounds for Processing Device Information: Our legal basis for processing device information is grounded in our legitimate interests. We process device information to ensure the safety and security of our platform and to provide a valid and relevant service to our users. This enables us to maintain a secure environment while offering you a meaningful and tailored user experience.	Retention Duration for Device Information: Account lifetime
Data Collection Details: Location data – Location data refers to information that is collected regarding your geographical location or the location of your device while using CaduceusLink’s services. This data may be gathered through various means, including GPS, IP addresses, Wi-Fi networks, or other technologies that help determine your precise or approximate location. It enables us to enhance your experience on our platform and provide location-specific features and services.	Utilization of Location Data: We collect and utilize both “coarse” and “precise” location data to enhance your experience on CaduceusLink’s platform. “Coarse” location data is collected and stored, while “precise” location data is collected but not stored against your account. These location data types help us provide location-specific features and services to improve your overall experience on our platform.	Reasons for Processing Location Data: We rely on your consent to collect and process location data to provide you with more relevant Job Listings based on your location preferences.	Legal Grounds for Processing Location Data: We collect location data based on your consent. You have the option to indicate whether you wish to share your location, and we only collect this data when you have chosen to share it. You can also adjust your location sharing settings on your device to control the sharing of this information. For more details on how to change these settings, please refer to the provided link.	Retention Duration for Location Data: We retain location data for the duration of your account’s lifetime.
Data Collection Details: Messaging data – Messaging data includes messages that you send on the CaduceusLink Sites, messages sent through applicant tracking systems (ATS) connected with CaduceusLink’s service, and messages sent through CaduceusLink’s messaging Relay Service.	Utilization of Messaging Data: We process, monitor, review, store, and analyze such content, including through automated methods, to facilitate communication between users, ensure compliance with our policies, and improve the overall quality of our messaging services.	Reasons for Processing Messaging Data: We process messaging data for various purposes, including data analysis, quality control, enforcement of the Sites’ rules and other policies, content moderation, and overall improvement of our services. Some examples of these improvements include optimizing message delivery to improve open rates, enhancing search results, improving job listings, allowing applicants to manage their applications, providing candidates with application status updates when instructed by employers, personalizing product features and communications, and preventing fraud and spam. These processing activities are essential for maintaining a high-quality user experience and ensuring the integrity of our services.	Legal Grounds for Processing Messaging Data: We process messaging data based on various legal grounds: Legitimate Interest: We have a legitimate interest in ensuring the safety and security of our Sites. Monitoring messaging data helps us identify and prevent malicious, spam, or fraudulent activities. It also contributes to the overall performance of our contractual obligations by maintaining a secure and trustworthy platform. Consent: Depending on the relevant legal requirements, we may rely on your consent for processing messaging data. Your consent allows us to provide you with certain features and services related to messaging. Our processing of messaging data is conducted in accordance with applicable laws and regulations, and it serves both the protection of our users and the performance of our contractual obligations.	Retention Duration for Messaging Data: We retain messaging data for a period of 10 years. This extended retention period is in place to ensure compliance with legal and regulatory requirements, as well as to facilitate data analysis, quality control, and other legitimate purposes outlined in our privacy practices. It also helps us maintain a record of communications for the benefit of our users and the security of our platform.
Data Collection Details: Payment information – Payment information collected includes the last four digits of your payment card and other verification data. These details are gathered for the purpose of processing payments and verifying your payment card.	Utilization of Payment Information: Payment information, which includes the last four digits of your payment card and other verification data, is used solely for the purpose of facilitating payments and verifying your payment card when you use chargeable services. It’s important to note that CaduceusLink never stores your full card number for security reasons.	Reasons for Processing Payment Information: Payment information is primarily utilized to effect payments for chargeable services that you may use. It ensures the proper billing and processing of transactions related to the services you have chosen to pay for. Additionally, this data may also be used to facilitate due process and provide information in response to valid legal processes, such as subpoenas, search warrants, and court orders. This is done to comply with legal requirements, establish or exercise legal rights, or defend against legal claims as necessary in accordance with applicable laws and regulations.	Legal Grounds for Processing Payment Information: The processing of payment information is based on the following legal grounds: Legal Obligations: We process payment information to comply with our legal obligations, particularly in relation to financial reporting and responding to valid legal information requests. This ensures that we meet the necessary legal requirements and obligations regarding financial transactions and disclosures. Legitimate Interest: We also process payment information based on our legitimate interest in ensuring that we are in contact with the correct person and that payments for services are accurately processed. This helps us maintain the integrity and security of our payment processes and user accounts.	Retention Duration for Payment Information: The retention duration for payment information is determined based on applicable legal requirements. This means that we retain this information for the period specified by relevant laws and regulations to ensure compliance with financial reporting and legal information disclosure obligations.
Data Collection Details: Scheduling information – We use scheduling information to facilitate the coordination of interviews and appointments between candidates and employers. This includes tracking your availability and managing responses to calendar invitations for interviews. If you choose to link third-party calendar providers to your account, we may also access this information to help streamline the scheduling process.	Utilization of Scheduling Information: We collect, process, and store scheduling information to efficiently manage and coordinate interviews and appointments between candidates and employers. This includes tracking your availability and managing responses to calendar invitations for interviews. If you choose to link third-party calendar providers to your account, we may also access this information to help streamline the scheduling process.	Reasons for Processing Scheduling Information: We process scheduling information to facilitate interviews scheduled through and held on CaduceusLink’s interview platform. This helps ensure smooth and efficient communication and coordination between candidates and employers during the interview process.	Legal Grounds for Processing Scheduling Information: We collect scheduling information to enable candidates to interview with employers as part of the performance of a contract. This information is essential to facilitate the interview process and ensure that candidates and employers can effectively engage with each other on CaduceusLink’s platform.	Retention Duration for Scheduling Information: Scheduling information is retained for the duration of your account’s lifetime. This allows candidates and employers to access and use the scheduling information as needed during their engagement on CaduceusLink’s platform.
Data Collection Details: Telephone data – Telephone data is collected when a candidate or employer is contacted through CaduceusLink’s telephone Relay Service. This may include information related to phone calls made or received through the service, such as call duration and whether a call was answered.	Utilization of Telephone Data: We collect, process, and store information related to whether a call was answered and the duration of the call. However, it’s important to note that we do not record calls made through the Relay System.	Reasons for Processing Telephone Data: We process telephone data to facilitate contact for various purposes, including submitting job applications, conducting job interviews, and engaging in other communication related to a specific job listing.	Legal Grounds for Processing Telephone Data: We process telephone data for the purpose of facilitating contact between users, such as submitting job applications and conducting interviews, based on the performance of a contract. Additionally, we process information related to whether a call was answered as part of our legitimate interest in providing our services. In some cases, depending on applicable law, we may also rely on your consent for processing this data.	Retention Duration for Telephone Data: Telephone data is retained for the duration of your account’s existence.
Data Collection Details: Authentication data – Utilization of Authentication Data: We utilize authentication data such as your name, profile picture, public profile information, and email address to verify your identity and facilitate the single sign-on (SSO) process for logging into your CaduceusLink account. This data helps us confirm your identity and provide a seamless login experience.	Utilization of Authentication Data: We retain and utilize the information collected from your SSO account to authenticate your identity as a user of both CaduceusLink and the third party platform. This data ensures the security and accuracy of your login process across these platforms.	Reasons for Processing Authentication Data: The processing of authentication data serves the purpose of simplifying and enhancing the security of the sign-in process for CaduceusLink users.	Legal Grounds for Processing Authentication Data: Consent – The processing of authentication data is based on your consent. If you decide that you no longer wish to share data with CaduceusLink from your Single Sign-On (SSO) account, you have the option to adjust your SSO account settings accordingly.	Retention Duration for Authentication Data: Your authentication data will be retained for the duration of your account’s lifetime, or until you choose to unlink your accounts by adjusting your settings.
Data Collection Details: User feedback and satisfaction data – We collect user feedback and satisfaction data, which includes ratings and plain text feedback, to gather insights on how we can enhance our services. Candidates have the option to report jobs for various reasons, such as inaccuracies or offensive content, and provide plain text feedback about them. We also facilitate user feedback on job listings.	Utilization of User Feedback and Satisfaction Data: We process, monitor, review, store, and analyze user feedback and satisfaction data, including ratings and plain text feedback, through both manual and automated means.	Reasons for Processing User Feedback and Satisfaction Data: We process user feedback and satisfaction data to continually enhance the quality and functionality of our Sites and services based on user input and suggestions.	Legal Grounds for Processing User Feedback and Satisfaction Data: We collect and utilize user feedback and satisfaction data primarily because it aligns with our legitimate interest in efficiently operating, overseeing, and enhancing the functionality of our websites and services. Furthermore, reporting a job is a mandatory obligation as mandated by the law.	Retention Duration for User Feedback and Satisfaction Data: User feedback and satisfaction data will be retained for the duration of your account’s existence.

Information we collect about Candidates:

Data Collection Details: Application data – Application data includes your resume, cover letter, and any other materials you submit when applying for a job through CaduceusLink. It also encompasses your activity related to that application, such as scheduling interviews and participating in them.	Utilization of Application Data: We gather, analyze, and handle the information you provide when applying for a job through CaduceusLink, which includes your resume and any additional materials submitted as part of your application. This encompasses the entire spectrum of your engagement with the application process, from the initial submission to any subsequent actions like scheduling and participating in interviews. Additionally, we may retain and manage this data on behalf of the Employer involved in the application process.	Reasons for Processing Application Data: Facilitating Your Job Application: We process your application data to streamline and support your application process when you apply for a specific Job Listing on our platform. This includes handling your resume and any supplementary materials submitted during the application. Enhancing Employer Search: We utilize this data to assist Employers in identifying Candidates who are well-suited for their job openings, ultimately contributing to a more efficient and effective recruitment process. Improving Our Services: The processing of application data also aids us in refining and enhancing our services, ensuring a better overall experience for both Job Seekers and Employers using our platform.	Legal Grounds for Processing Application Data: Performance of a Contract: We process your application data based on the necessity of these data to facilitate your job search and application process. This processing aligns with our commitment to helping you find suitable job opportunities and ensuring the performance of the contractual relationship between you and CaduceusLink. Legitimate Interests: Additionally, we rely on our legitimate interests in delivering a valuable and pertinent service to our users. This includes utilizing application data to improve our platform’s functionality, enhance the relevance of job listings, and streamline the job-seeking process for our users.	Retention Duration for Application Data: Your application data will be retained for the duration of your CaduceusLink account’s lifetime. This means that as long as your account remains active, we will continue to store and manage your application data to support your job search and improve our services. If you decide to close or deactivate your account, your application data will be handled in accordance with our data retention policies.
Data Collection Details: Application screening data – Application screening data includes the responses you provide to screening questions during the job application process.	Utilization of Application Screening Data: We share your screening data with the respective Employer and may also review and analyze the recorded responses.	Reasons for Processing Application Screening Data: We process your application screening data for the following purposes: To enhance and improve our services, ensuring a better experience for our users. As an integral part of the application process when you apply for a specific Job Listing.	Legal Grounds for Processing Application Screening Data: We process application screening data based on the following legal grounds: Performance of a contract between CaduceusLink and an Employer, as this data is essential for the job application process. Our legitimate interest in improving our services to provide a better user experience and enhance our platform’s functionality.	Retention Duration for Application Screening Data: We retain your application screening data for the duration of your CaduceusLink account’s lifetime.
Data Collection Details: Assessment data – Assessment data includes the results of CaduceusLink’s Assessments that you complete as part of an application process.	Utilization of Assessment Data: We gather, examine, process, profile, and, in regions where applicable, retain the data generated from the assessments you complete as part of the job application process. This information aids us in evaluating your qualifications and suitability for specific roles.	Reasons for Processing Assessment Data: To enhance the job search experience by matching you with more relevant job opportunities that align with your skills and capabilities. As an integral part of your job application process when applying for specific job listings. This data assists employers in assessing your qualifications and suitability for the positions you’re interested in.	Legal Grounds for Processing Assessment Data: Performance of a contractual agreement between CaduceusLink and the Employer, as these assessments serve as a crucial part of the hiring process, helping employers evaluate candidates effectively. Relying on our legitimate interest in utilizing this data for analytical purposes to ensure that we provide a valuable and relevant service to Candidates.	Retention Duration for Assessment Data: Your assessment data will be retained for the duration of your account’s existence.
Data Collection Details: Demographic data – Demographic data may include age, race and ethnicity, gender, disability status, arrest or conviction history, and membership in the LGBTQ+ community.	Utilization of Demographic Data: In specific situations and in compliance with applicable data protection regulations, we collect and process special category data. This data is only collected and processed in regions where it is legally permissible. We analyze this information for specific purposes. It’s important to note that providing this information is entirely optional, and it will not be used to make decisions regarding your job application.	Reasons for Processing Demographic Data: For evaluating the fairness of our algorithms, aligning with Recruit’s fairness principle. To enhance products that aim to address employment barriers, consistent with CaduceusLink’s ESG (Environmental, Social, and Governance) commitments. To assist employers in making more inclusive hiring decisions. When we share this data with employers, it is always done in an aggregated, anonymized format. For more information, please refer to our Demographic FAQs page.	Legal Grounds for Processing Demographic Data: We collect this data solely with your consent, and only in markets where such data collection is legally permissible.	Retention Duration for Demographic Data: We retain your demographic data for the duration of your account’s existence, or until you choose to remove this information (where applicable).
Data Collection Details: Disposition data – Disposition data includes information about the status of your job application and the decisions made by the Employer or yourself during the application process. This information may encompass details such as whether you were contacted, interviewed, hired, withdrew your application, or declined a job offer.	Utilization of Disposition Data: We collect, store, process, and analyze this information for various purposes.	Reasons for Processing Disposition Data: We process Disposition Data for several reasons, including: To further understand the effectiveness of our Sites and their features. To award the “responsive employer badge,” a badge that is granted to employers who confirm the application status of more than 50% of CaduceusLink Apply applicants. This badge serves as a recognition of employers who actively engage with job applicants on our platform, providing transparency and feedback to job seekers regarding the status of their applications.	Legal Grounds for Processing Disposition Data: We process Disposition Data based on our legitimate interest in operating, managing, and continually improving our Sites. This allows us to assess the effectiveness of our platform’s features and provide valuable information to both candidates and employers.	Retention Duration for Disposition Data: Disposition Data is retained for the duration of your account’s lifetime on our platform.
Data Collection Details: Profile data – Profile data encompasses various information such as your resume, photograph (if provided), personal preferences, online presence status or recent activity on CaduceusLink, details regarding your qualifications, and any additional data contained within your user profile.	Utilization of Profile Data: We gather, retain, process, and analyze the information contained in your profile data.	Reasons for Processing Profile Data: To enhance your job search experience by providing you with more relevant Job Listings. To send you invitations to apply for specific job opportunities. To offer job recommendations when you use our mobile application to apply for positions on third-party websites. To display your online or recent activity status on CaduceusLink.	Legal Grounds for Processing Profile Data: We process your profile data based on the performance of a contract, as these data are essential for assisting you in finding suitable job opportunities.	Retention Duration for Profile Data: We retain your profile data for the duration of your account’s existence or until you decide to remove your profile information.
Data Collection Details: Resume data (searchable) – We collect searchable resume data, which includes your work history, education history, certifications, licenses, patents, summary information, and any other data you provide on your resume. You have the option to choose whether your resume is searchable or not. If you keep your resume searchable, it will be accessible to Employers who can search for and view your resume. Additionally, a publicly-viewable URL will be generated for your resume. Setting your resume to searchable may also enable Employers to see that you have expressed interest in jobs similar to their Job Listings.	Utilization of Searchable Resume Information: We collect, store, process, profile, and analyze your searchable resume data. Additionally, we make this data available for third parties, including potential Employers, to view.	Reasons for Processing Searchable Resume Information: The primary purpose of processing your searchable resume information is to enable Employers to invite you to apply to their job openings.	Legal Grounds for Processing Searchable Resume Information: The processing of your searchable resume information is based on the performance of a contract as these data are essential to help you find jobs. Additionally, we rely on our legitimate interest for analytical purposes in providing a valuable and relevant service to Employers. You have the option to change the visibility of your resume at any time by accessing your account settings.	Retention Duration for Searchable Resume Information: We retain your searchable resume information for the duration of your account’s lifetime or until you decide to remove your resume from our platform.
Data Collection Details: Resume data (not searchable) – Your resume data, designated as “not searchable,” is stored on our platform. Only you and any third parties with whom you explicitly agree to share your “not searchable” resume can access and view its contents. This ensures that your resume remains private and accessible only to those individuals or entities you choose to share it with.	Utilization of Non-Searchable Resume Information: Your non-searchable resume data is collected, stored, processed, profiled, and analyzed by CaduceusLink. This information is treated with strict privacy measures in place. We only share your non-searchable resume data with Employers when you apply for specific jobs and explicitly direct us to do so. This ensures that your non-searchable resume remains confidential and is only shared with potential employers when you choose to pursue specific job opportunities.	Reasons for Processing Non-Searchable Resume Information: We process non-searchable resume information based on your consent, with the purpose of assisting you in finding more relevant job opportunities. This processing occurs when you explicitly agree to share your non-searchable resume with specific Employers to enhance your job search experience.	Legal Grounds for Processing Non-Searchable Resume Information: We process non-searchable resume information on the grounds of the following legal bases: Performance of a contract: These data are essential to assist you in finding job opportunities, and processing them is necessary for fulfilling our contractual obligations to provide job search services. Legitimate interest: We also process this information for analytical purposes, as part of our legitimate interest in providing a valuable and relevant service to Candidates, ensuring that we offer the best possible job search experience.	Retention Duration for Non-Searchable Resume Information: We retain your non-searchable resume information for the duration of your account’s lifetime. If you choose to remove your resume from our platform, it will be deleted accordingly.

Personal Data we collect from Employers:

Data Collection Details: Business information – We gather business-related information, which encompasses verification documentation pertaining to your business, contact details of employees, and the physical location of the business. This information may encompass a Federal Employer Identification Number (EIN), Business Registration details, or utility bills. Additionally, it can encompass employer screening information and records of employer attendance at events and seminars.	Utilization of Business Information: We employ business-related data for several purposes, which include: Verification: We utilize this information to verify the authenticity and legitimacy of businesses using our platform, ensuring a secure and trustworthy environment for all users. Contact: Employee contact details are employed for communication purposes, allowing us to facilitate interactions between employers and candidates effectively. Location Services: The physical location information, such as addresses, aids in providing location-based services and opportunities to users. Compliance: For regulatory and compliance reasons, we may collect business registration data, Federal Employer Identification Numbers (EINs), and utility bills to ensure adherence to legal requirements. Event Tracking: Information about employer attendance at events and seminars assists in organizing and managing such activities on our platform. All these purposes serve to enhance the overall user experience and maintain the integrity of our services.	Reasons for Processing Business Information: Fraud Prevention and User Protection: Processing business information helps in preventing fraudulent activities and spam on our platform, ensuring a safer and more secure environment for job seekers and employers alike. Service Enhancement: Business information contributes to the improvement of our services by verifying the legitimacy of businesses, enhancing communication, and facilitating location-based services. Market Analysis and Sales Strategy: The data collected aids in conducting market analysis and developing effective sales strategies, ensuring that our platform remains competitive and relevant. These reasons for processing business information align with our commitment to delivering a valuable and secure experience for all users while continuously improving our services.	Legal Grounds for Processing Business Information: Legitimate Interest (Fraud Prevention and Service Enhancement): We process business information based on our legitimate interest in detecting and preventing fraudulent activities on our Sites and enhancing the quality of our services. This ensures a secure and trustworthy platform for our users. Legitimate Interest (Market Analysis and Sales Strategy): We also rely on our legitimate interest to utilize business information for improving the accuracy of market analysis and developing effective sales strategies, which benefits both our users and our business. Legal Obligation: In some cases, we may process business information to fulfill legal obligations as required by applicable laws and regulations. These legal grounds for processing business information allow us to maintain a secure, efficient, and compliant platform that benefits all our users.	Retention Duration for Business Information: Verification Data: We retain data provided for verification purposes until your account has been successfully verified. Once verification is complete, we delete this information to ensure your privacy and security. Billing Information: Information used for billing purposes is retained in accordance with legal requirements and industry standards, ensuring compliance with financial regulations and records management. Attendance at Events/Seminars: Data related to your attendance at events or seminars is retained for the duration of your account’s lifetime, allowing us to provide you with relevant services and information during your engagement with our platform.
Data Collection Details: Rich media content – Rich media content includes videos, images, and other multimedia content related to your business.	Utilization of Rich Media Content: We gather, handle, retain, and assess this data to authenticate the legitimacy of Employers utilizing our platform. This data will solely be employed for internal purposes, unless specifically required by law enforcement or a court order.	Reasons for Processing Rich Media Content: To empower Employers in augmenting their Job Listings and Company Pages by incorporating rich media content.	Legal Grounds for Processing Rich Media Content: Consent – Employers are not obligated to furnish this data; however, we possess a legitimate interest in enhancing our service and aiding Employers in attracting high-quality candidates.	Retention Duration for Rich Media Content: The duration of retention is tied to the lifetime of your account or until you opt to remove this content.
Data Collection Details: Video recordings – We collect video recordings, including pre-recorded (commonly referred to as one-way interviews) and live interviews conducted on the CaduceusLink HireLink platform.	Utilization of Video Recordings: We handle video recordings on behalf of Employers, maintaining the data until we receive instructions for its deletion, in accordance with our role as a data processor.	Reasons for Processing Video Recordings: To enable users to conduct and engage in interviews on our platform.	Legal Grounds for Processing Video Recordings: We handle these video recordings as part of our contractual obligation, processing them on behalf of the Employer, and deleting them upon the Employer’s request.	Retention Duration for Video Recordings: We retain these video recordings until we receive instructions from the employer to delete them, aligning with our role as a data processor.

Personal Data we collect from non-users of our Sites:

Data Collection Details: Profile information – We obtain resumes and additional profile data from third-party sources when authorized by applicable laws and consistent with the terms outlined in this Privacy Policy.	Utilization of Profile Information: In specific situations, we retain and assess this information to recognize potential candidates and dispatch marketing materials, provided it complies with legal regulations.	Reasons for Processing Profile Information: Engaging with individuals who may not be acquainted with CaduceusLink.	Legal Grounds for Processing Profile Information: We base this processing on our legitimate interest in delivering a valuable and pertinent service to our Sites’ users.	Retention Duration for Profile Information: We retain this data until we receive instructions from the data subject to delete it or until it is no longer required to achieve the intended purpose. CaduceusLink will process any Personal Data obtained from third-party sources in compliance with this Privacy Policy and all relevant laws.

Data Collection Details:

Profile information – We obtain resumes and additional profile data from third-party sources when authorized by applicable laws and consistent with the terms outlined in this Privacy Policy.

Utilization of Profile Information:

In specific situations, we retain and assess this information to recognize potential candidates and dispatch marketing materials, provided it complies with legal regulations.

Reasons for Processing Profile Information:

Engaging with individuals who may not be acquainted with CaduceusLink.

Legal Grounds for Processing Profile Information:

We base this processing on our legitimate interest in delivering a valuable and pertinent service to our Sites’ users.

Retention Duration for Profile Information:

We retain this data until we receive instructions from the data subject to delete it or until it is no longer required to achieve the intended purpose.

CaduceusLink will process any Personal Data obtained from third-party sources in compliance with this Privacy Policy and all relevant laws.

Additional Purposes and Disclosures of Information:

Resume Data:

When you create a searchable resume through the CaduceusLink Site or upload a file resume, you authorize CaduceusLink to make your resume available to third parties. By default, your resume is set to searchable, allowing Employers and third parties to access it. Employers who access your resume may choose to share it with additional parties, and CaduceusLink is not responsible for such sharing. You have the option to change your resume privacy settings at any time.

Employer Accounts:

Employers can link their accounts together on CaduceusLink, granting linked users varying levels of access to candidate Personal Data. This data includes resume contacts, application materials, communications with applicants, actions taken within the account, and billing information. De-linking an Employer account results in the loss of access to Candidate Personal Data in the linked account.

Resume Review Services:

CaduceusLink may offer resume review services to help Candidates improve their resumes. Feedback provided during these services, including questions and comments on resume contents, is given directly to Candidates and is not made available to Employers.

Automated Processing of Your Personal Data:

Automated processing of Personal Data is performed to evaluate user aspects, preferences, and interests. This processing helps match Candidates with Employers, provide Job Alerts, recommend jobs, send applications to Employers, display search results, and perform spam and fraud detection activities. Such processing is conducted with user consent or as necessary for the performance of a contract. Safeguards are in place to protect user privacy.

Site Activity Recording:

CaduceusLink collects, records, processes, analyzes, and stores user activities on the Site and affiliated sites. This includes areas visited, content viewed, interactions, and communications. Third parties may also assist in collecting and processing this data. The purpose is to understand user behavior, improve services, protect users, and optimize the platform. Users who do not wish to have their actions collected in this way may need to discontinue using the site.

3. How We Share Information

- Recipients of Your Data
- Find out who CaduceusLink shares your data with, including our Affiliates and other third parties
- Data Transfers to Our Affiliates

CaduceusLink shares data with its Affiliates for the purposes explained below. These transfers are essential for providing you with our services and maintaining the functionality of our Sites. If you do not want your data to be transferred in this manner, please refrain from using the Sites.

Purpose of sharing	Explanation of sharing
To enhance our services	Enhances the content, performance, features, and service for Candidates by tailoring and improving their experience. Offers Employers valuable insights into job performance metrics and data.
Increases the number of employers, job listings, and candidates on the platform.	Candidates gain access to a wider range of job listings, and Employers gain access to a larger pool of Candidates.
Enhanced security measures to protect users.	Enhances user security and aids in internal operations, troubleshooting, as well as the detection of fraud and spam.

Transfers of Information to Employers

CaduceusLink shares Job Seeker Personal Data with Employers, as instructed by Candidates and Employers, as part of the job search, application, and interview process. The processing of Candidate Personal Data transferred to Employers in this manner complies with CaduceusLink’s Terms and the relevant Employer’s terms. This transfer may involve sending your application and/or additional candidate information, such as contact details, to platforms that process Candidate Personal Data for the Employer, such as the Employer’s preferred Applicant Tracking System (ATS) or scheduling platform.

Employers agree to adhere to their responsibilities under applicable data protection regulations concerning the collection, processing, and storage of Personal Data, as well as ensuring the protection of data subject rights in accordance with relevant data protection rules.

Transfers of Information to Candidates

CaduceusLink shares specific Employer-related information with Candidates. This includes publishing Job Ads, Company Pages, salary information on the Sites, and displaying Job Listings on third-party websites. CaduceusLink may also provide certain Employer-related information to Candidates, such as details about an Employer’s activity, or whether the Employer has taken actions related to a Job Listing, such as pausing or closing it. This is done to assist Candidates in assessing employment opportunities. When Employers use the Sites (e.g., by posting a Job Listing or contacting a Candidate through the Indeed Resume Program), they agree to allow CaduceusLink to provide this information to Candidates.

Transfers of Information to Service Providers and Other Third Parties

We engage third-party service providers to perform various services in connection with our operations, the improvement of our Sites and services, the protection of our users, better understanding their needs, and optimizing our services and user experiences. When using our Sites, you acknowledge that CaduceusLink employs these third-party service providers, including but not limited to, collecting, processing, analyzing, and recording your activities on, interactions with, and communications through our Sites. This encompasses various aspects of your interactions with the Site, including areas visited, content viewed, information input, clicks, scrolls, hovers, mouse-overs, and other interactions or communications. Our third-party providers collect this data from all users of the Site, regardless of whether they use private browsing or similar modes.

We process your Site activity, either directly or through third parties, to gain a better understanding of how you utilize our Sites. This information aids in the improvement and enhancement of the products and services we offer, ultimately facilitating your job search.

All transfers of data to service providers are governed by appropriate data agreements and, when involving cross-border data transfers, are carried out in compliance with legal mechanisms. We engage service providers for the following purposes:

The objective and rationale behind sharing information	Explanation of sharing	Legal basis
Delivering a Tailored User Experience	To offer pertinent features, services, and preferences based on your interactions with our platforms.	Legitimate interest to provide services
Enhancing the quality of our services, products, and functionalities	Consistently upholding a superior level of services, products, and functionalities	Legitimate interest to enhance our services
Ensuring user protection	To proactively prevent or investigate potential instances of fraud or other security and safety breaches	Legitimate interest in averting fraudulent activities and breaches of security
Assisting with financial transactions	To verify creditworthiness, process payments, and manage your account	Execution of an agreement
The act of downloading and utilizing a CaduceusLink App	CaduceusLink shares minimal personal information, including your IP address and event data, with the platform from which you download the app. This sharing serves several purposes: Facilitate Log-in Through Third-Party Accounts: This information is used to streamline the log-in process when you choose to sign in using third-party accounts. Provide You with Services: It assists in delivering various services to enhance your experience on the platform. Attribution of Ads: This data aids in tracking and attributing the effectiveness of advertisements you may encounter while using the app.	Legitimate interest to provide you with services and effectively attribute the performance of advertisements.
Storage	Cloud service providers that host and store our data	Execution of an agreement
Confirming the validity of professional licenses or certifications.	As a component of a job application procedure.	Consent – the verification of certifications is contingent upon obtaining your consent as part of the application process.

You can reach out to privacy@caduceuslink.com to request an up-to-date list of third-party service providers.

CaduceusLink does not engage in the sale or rental of data collected from the CaduceusLink Interview Updates or RecruiterLink Invitations short code programs to third parties for marketing purposes.

Security Measures to Protect Your Personal Information

CaduceusLink employs reasonable security measures to safeguard your personal data. Our aim is to provide you with the utmost security and protect the personal data covered by this policy from loss, unauthorized access, alteration, or misuse. We routinely conduct vulnerability assessments on our systems and network to enhance the protection of your personal data. However, it’s important to note that no method of transmission or electronic storage via the Internet can guarantee absolute security. For instance, emails or other messages sent through web browsers or resumes shared with employers may not be encrypted on the recipient’s end. When the security of your information is beyond our control, we cannot ensure its complete privacy.

For more detailed information regarding how CaduceusLink safeguards your information, please visit our Security page.

Security

3.1 Publicly Available Information Transfers

When users post content on the Sites with the intention of making it searchable, CaduceusLink may aggregate and share that information with third parties. For example, if an Employer posts a job on the Sites, CaduceusLink may share that Job Listing or its information with third parties at its discretion and subject to agreement with such third parties. CaduceusLink also reserves the right to share information aggregated from public sources in this manner.

Please note that any data you include on your profile and any content you post or social actions you take on our Services may be visible to others, in line with your settings.

3.2 Profile Visibility

Your profile is visible to all Members and customers of our Services. Depending on your settings, it may also be visible to others both on and off our Services, such as visitors to our Services or users of third-party search engines. Various factors, including your settings, your degree of connection with the viewing Member, their subscriptions, usage of our Services, access channels, and search types, can impact the availability of your profile and the fields within it that others can view.

3.3 Posts, Likes, Follows, Comments, Messages

Our Services enable you to view and share information through posts, likes, follows, and comments. When you share content publicly, it can be viewed by everyone and re-shared anywhere, subject to your settings. Posts in groups are visible to others in the group. Any information shared on companies’ or organizations’ pages on our Services will be viewable by them and others who visit those pages. When you follow a person or organization, you are visible to others and the “page owner” as a follower. We notify senders when you act on their message, subject to your settings. Members may be notified when you view their profile, depending on your settings. Social actions such as liking, re-sharing, or commenting on another’s content can be viewed by others, associating it with you.

Your employer can see how you use Services they provide for your work, such as recruiting or sales tools. However, we do not show them your job searches or personal messages.

3.4 Enterprise Accounts

Your employer may grant you access to our enterprise Services, such as RecruiterLink, SalesLink, LinkED, or AdsLink. Your employer can review and manage your usage of these enterprise Services. Depending on the enterprise Service, we may request permission to share relevant data from your profile or use of our non-enterprise Services before you use the enterprise Service. For example, SalesLink users may be asked to share their “SalesLink Ratio,” a score partly based on their personal account activity. We respect the sensitivity of activities like job hunting and personal messages and do not share those with your employer unless you choose to share them through our Services (e.g., by applying for a new position in the same company or mentioning job hunting in a message to a coworker). When you use workplace tools and services, certain data may be made available to your employer or connected with information we receive from your employer to enable these tools and services, subject to your settings.

3.5 Third-Party Links

Our Sites may provide links to other third-party websites. Clicking on these links may take you away from our Sites. Your web browser may also disclose the URL of the Sites page you came from, including any search terms and filters used on our Sites, to the third-party website. Additionally, we may provide Company Pages that contain information from third-party Employers.

Please be aware that CaduceusLink is not responsible for the privacy practices of third parties. Consult the individual privacy policies of these third parties for further information.

You can link your account with services offered by others to enable them to access your contacts’ profiles, post your shares on their platforms, or start conversations with your connections on their platforms. Excerpts from your profile may also appear on these third-party services. When you opt to link your account with other services, your personal data may become accessible to them. The sharing and use of this personal data will be described on a consent screen when you choose to link your accounts. Third-party services have their own privacy policies, and by linking your account, you may grant them permission to use your data in ways that differ from our practices. You have the option to revoke the link with such accounts.

Excerpts from your profile may appear on third-party services, such as search engine results, mail and calendar applications that display limited profile data of individuals, social media aggregators, and talent and lead management tools. “Old” profile information will remain on these services until they update their data cache with any changes you made to your profile.

3.6 Partner Transfers

In certain markets, CaduceusLink collaborates with partners to help Candidates find opportunities. These partnerships introduce Candidates to CaduceusLink and our services, helping us reach diverse audiences and improve our services for them. In some cases, CaduceusLink shares limited information about Candidates with partners, such as confirmation that a Candidate has successfully created a CaduceusLink account or used one of our Sites (e.g., by applying for a certain number of jobs or using our career lab). These partnerships may also involve the joint promotion of career services. It’s important to clarify that when partners are co-branded on our site, each entity acts as a separate controller of your Personal Data.

We share data across our various Services and affiliated entities to provide you with more personalized and relevant experiences. For example, we may personalize your feed or job recommendations based on your learning history.

3.7 Service Providers

CaduceusLink may collect and utilize information about users obtained from third-party platforms, such as social networking sites, for various purposes:

To assess and quantify the responses and reach of marketing campaigns, such as TV commercials.
To monitor the reputation of CaduceusLink’s services and use this information in communication plans.
To detect and address service improvements, user feedback, and plan countermeasures.
To provide support for users unfamiliar with CaduceusLink’s services.
To identify product defects and escalate them to the development team.

We may engage third parties to assist us in providing our Services, including maintenance, analysis, audits, payments, fraud detection, marketing, and development. These third parties will have access to your information as necessary to perform their tasks on our behalf, and they are contractually obligated not to disclose or use your data for other purposes.

3.8 Legal Disclosures

CaduceusLink may need to share your data when required by law or to protect the rights and safety of you, us, or others. We may disclose information about you when it is necessary to (1) investigate, prevent, or take action against suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend against third-party claims or allegations; (4) protect the security or integrity of our Services (including sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of CaduceusLink, our Members, personnel, or others. We strive to notify Members about legal requests for their personal data when appropriate, unless prohibited by law or court order, or in the case of emergencies. While we may challenge requests that we believe are overbroad or lack proper authority, we do not commit to challenging every demand. Please refer to our Data Inquiry Protocol and Transparency Statement for more details.

3.9 Change in Control or Sale

Information collected under this Privacy Policy, including Personal Data, may be shared with one or more third parties in the event of a change of ownership or control in CaduceusLink’s business, such as through a merger, acquisition, sale, or other reorganization. Such information may also be used by the third party in accordance with this Privacy Policy unless you are otherwise notified. Likewise, information collected under this Privacy Policy, including Personal Data, may be disclosed to one or more third parties in the event of CaduceusLink acquiring another business.

4. Your Choices & Obligations

4.1 Data Retention

CaduceusLink generally retains your personal data for as long as your account is open or as needed to provide you with the Services. This includes data provided by you or others and data generated or inferred from your use of the Services. Even if you only use the Services occasionally, your information and profile will be retained unless you close your account. In certain cases, CaduceusLink may retain certain information in a depersonalized or aggregated form.

4.2 Rights to Access and Control Your Personal Data

As a user of CaduceusLink’s Sites, you have various rights regarding your personal data:

The Right of Access and Portability: You can request access to your personal data by using a Personal Data Request form or by sending an email to privacy@caduceuslink.com. You can access most of your personal data directly through your account. Upon request, CaduceusLink will provide your personal data in a portable format, allowing you to transfer it to another party.

The Right to Rectify: You can request to update or correct your personal data. You can make changes to much of your personal data directly by editing your account profile.

The Right to Delete: You can request the deletion of your personal data. Candidates can close or permanently delete their accounts. Closing your account can be done by clicking the “close my account” button on your account page. You can also submit a Personal Data Request form or send an email to privacy@caduceuslink.com to request the permanent erasure of your personal data.

The Right to Object or Restrict Processing: You have the right to object to the processing of your personal data and request restrictions on certain processing activities.

Withdrawing Consent: If CaduceusLink relies on your consent to process your personal data, you can withdraw your consent at any time.

Opting Out Rights: You have the ability to opt out of certain types of processing, such as marketing communications, by adjusting your settings or unsubscribing as indicated.

Please note that there may be limitations and conditions on these rights based on applicable laws and regulations.

4.3 Account Closure

If you choose to close your CaduceusLink account, your personal data will generally become invisible to others on the platform within 24 hours. CaduceusLink typically deletes closed account information within 30 days of account closure, unless legal obligations or other factors require data retention.

Certain data may be retained even after account closure for purposes such as legal compliance, regulatory requirements, dispute resolution, security, fraud prevention, enforcement of the User Agreement, or fulfilling your request to unsubscribe from further messages. CaduceusLink may also retain de-personalized information after account closure.

Information you have shared with others, such as InMail, updates, or group posts, may remain visible even after you close your account or delete the information from your profile or mailbox. CaduceusLink does not control data that other members have copied from the platform. Content associated with closed accounts in groups or ratings and reviews may display an unknown user as the source. Your profile may continue to be displayed in search engine results or elsewhere until the cached data is updated by third-party services.

5. Other Important Information

5.1 Security

CaduceusLink implements security measures to protect your data, such as using HTTPS and regularly monitoring systems for vulnerabilities and potential attacks. However, it’s important to note that no security measure is entirely foolproof, and while CaduceusLink takes steps to safeguard your information, it cannot guarantee the absolute security of the data you send to the platform. CaduceusLink encourages users to utilize available security features, including two-factor authentication, and provides additional information on safe usage in the Safety Center.

5.2 Cross-Border Data Transfers

CaduceusLink processes data both within and outside the United States. The platform relies on legally-provided mechanisms to lawfully transfer data across international borders. It’s important to be aware that the countries where CaduceusLink processes data may have different data protection laws compared to your own country. To learn more about cross-border data transfers, you can refer to the provided link.

5.3 Lawful Bases for Processing

CaduceusLink collects, uses, and shares data about you based on lawful bases, which may include consent, contract, and legitimate interests. You have the option to withdraw your consent at any time by adjusting your settings. Additionally, if CaduceusLink relies on legitimate interests for processing your data, you have the right to object. If you have questions about the lawful bases for processing your personal data, you can contact CaduceusLink’s Data Protection Officer.

5.4 Direct Marketing and Do Not Track Signals

As of the information provided in the document, CaduceusLink does not share personal data with third parties for direct marketing purposes without your permission. The document also mentions CaduceusLink’s response to “do not track” signals, but it does not provide specific details. If you want more information about these aspects, you can refer to the provided link.

5.5 Contact Information

If you have questions or complaints about CaduceusLink’s Privacy Policy, you can contact CaduceusLink through various means, including online contact options and physical mail. Additionally, residents in certain regions, such as the Designated Countries, may have the right to contact CaduceusLink’s Data Protection Officer. If contacting CaduceusLink does not resolve your concerns, you may have other options available under applicable laws.

Cookies and Tracking Technologies

CaduceusLink uses cookies, web beacons, and similar technologies for various purposes, including site management, measurement, targeting, and marketing. These technologies help improve the user experience and enable more effective advertising. You can find more detailed information about the use of cookies and how to control them in CaduceusLink’s Cookie Policy. The Cookie Policy will provide instructions on how to opt-out of unnecessary cookies.

Logging from Third-Party Websites

If you don’t have a CaduceusLink account but log in using a third-party platform like Facebook or Google, CaduceusLink will create an account using the same email address associated with your third-party account. When you agree to provide this information, the third-party platform (e.g., Facebook or Google) will authenticate your identity and redirect you to CaduceusLink. In this process, cookies may be used by the third-party platform to authenticate you as a user.

By accessing CaduceusLink through your third-party account, you acknowledge that certain personal data may be shared with CaduceusLink for authentication purposes. If you wish to stop sharing data with CaduceusLink from your third-party account, you can adjust your privacy settings on the third-party platform. Information shared from your third-party account to CaduceusLink will be considered CaduceusLink account information for your use of CaduceusLink’s services.

You have the ability to disconnect your third-party account (e.g., Facebook or Google) from your CaduceusLink account at any time by adjusting your privacy settings on the third-party platform. The third-party platform may also request permission to share additional details with CaduceusLink, such as your name, profile picture, public profile information, and email address. Once you grant permission, this information will be shared with CaduceusLink and used to provide services to you, including populating your CaduceusLink Profile.

Do Not Track Requests

CaduceusLink does not respond to the “Do Not Track” (DNT) signal when enabled by the user in their web browser. CaduceusLink may set or read cookies on non-affiliated sites that have integrated CaduceusLink’s job search and display features to provide a personalized job search experience for users on those sites. CaduceusLink does not share user information about the use of its sites with those third parties. Third parties integrated into CaduceusLink’s sites may or may not respond to the DNT signal when setting or reading their own cookies.

Conversion Tracking

CaduceusLink provides employers with code for a Conversion Tracker that can be placed on their websites to track when candidates apply for jobs on those websites. The Conversion Tracker is a counter that notifies CaduceusLink when a candidate has applied and can also count applications across devices if a candidate is logged in to the employer’s website. If you want to opt-out of CaduceusLink’s Candidate web beacon, you can use the web beacon opt-out option provided by CaduceusLink.

Region-specific information
Learn about how measures to protect your privacy are applied in multiple locations around the world.

CaduceusLink operates in multiple locations around the USA and may transfer your personal information to other CaduceusLink entities, third parties, or business partners in various countries. To protect your privacy in cross-border data transfers, CaduceusLink has implemented measures. Here’s additional information or rights that may apply based on your local laws:

Europe: Cross-border data transfers outside the EEA, UK, and Switzerland

For transfers of personal data from individuals in the EEA, the United Kingdom, and Switzerland to jurisdictions outside these regions, CaduceusLink uses lawful transfer mechanisms in compliance with GDPR. These mechanisms often include the use of the European Commission’s standard contractual clauses, which incorporate GDPR protections and requirements.

EU-US Data Privacy Framework

CaduceusLink adheres to the EU-U.S. Data Privacy Framework program, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program, as established by the U.S. Department of Commerce. This certification ensures that CaduceusLink follows the EU-U.S. DPF Principles, UK Extension to the EU-U.S. DPF Principles, and Swiss-U.S. DPF Principles when processing personal data received from the EU, the UK (including Gibraltar), and Switzerland.

The EU-U.S. DPF Principles include:

Notice
Choice
Accountability for onward transfer
Security
Data integrity and purpose limitation
Access
Recourse, enforcement, and liability

CaduceusLink entities in the USA that adhere to the EU-U.S. DPF Principles include:

CaduceusLink.com
HRInsights
HireLink
LinkED
LinkUP
RecruiterLink

CaduceusLink’s business operations align with the DPF Principles, covering areas such as data collection and use, contacting CaduceusLink, data sharing with third parties, and individuals’ rights concerning their personal data.

Complaints and Disputes:

CaduceusLink is committed to resolving privacy complaints and inquiries related to the transfer of personal information to the USA under the DPF Principles. If you have privacy-related concerns, please contact CaduceusLink first.

If your privacy complaint remains unresolved, CaduceusLink will refer it to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. You can file a complaint for free at https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers.

If other redress mechanisms don’t resolve your DPF complaint, you may invoke binding arbitration for some remaining claims.

CaduceusLink is subject to the investigatory and enforcement powers of the FTC and will disclose personal information in response to lawful requests by public authorities, including those related to national security or law enforcement.

For more information, please refer to the “Complaints and Disputes” section in CaduceusLink’s privacy policy.

Your California Privacy Rights

In accordance with California privacy laws, California residents have additional rights concerning their personal data when using CaduceusLink’s services:

The Right to Opt-Out of the Sale and Sharing of Your Personal Data and to Limit the Use of Your Sensitive Personal Information: CaduceusLink provides California residents with the ability to opt-out of the sale and sharing of their personal information and limit certain potential uses of categories of sensitive personal information collected about them. You can learn more about how to exercise this right by visiting CaduceusLink’s Privacy Rights page. Additionally, you can exercise your opt-out rights by broadcasting the Global Privacy Control (GPC) on browsers and/or browser extensions that support this signal. The GPC signal allows you to manually adjust your settings associated with your CaduceusLink account. If you do not have a CaduceusLink account or are not logged into your account at the time you click on the banner, your request to opt-out of sale/sharing will be linked to the email address you manually enter into the form at the time of the request.
“Shine the Light” Law (Civil Code Section 1798.83): Under California’s “Shine the Light” law, California residents have specific rights concerning the disclosure of their personal data to third parties for those third parties’ direct marketing purposes. CaduceusLink does not disclose your personal data to third parties for their direct marketing purposes if you have opted out of such sharing. If you wish to opt-out of such sharing, you may request that CaduceusLink delete your personal data by following the steps outlined in the “Your Personal Data Rights and Choices” section of CaduceusLink’s privacy policy.

These rights are designed to give California residents greater control over how their personal data is used and shared, in compliance with California’s privacy regulations.

CCPA Requests Report 2024

Request Type	Requests Received	Requests Complied with in Whole*	Mean Time to Respond
Request to Know	0	0	2.13 Days
Request to Delete	0	0	1.67 Days

*All requests not completed in full were due to an inability to confirm a user’s identity” indicates that certain requests related to personal data rights and privacy may not have been fully processed because CaduceusLink was unable to confirm the user’s identity. This is a common practice to ensure that requests are only fulfilled by the individuals who have a legitimate right to access or modify their personal data.

To protect your privacy and data security, CaduceusLink, like many other organizations, may require users to verify their identity before fulfilling requests related to personal data, such as access requests, deletion requests, or changes to personal information. This verification process helps prevent unauthorized access to personal data and ensures that the requested actions are carried out by the rightful account holder.

If you ever need to make such requests and face difficulties due to identity verification issues, it’s essential to follow CaduceusLink’s instructions on how to verify your identity. This may involve providing specific information or documentation to confirm your identity before your request can be processed successfully.

Always ensure that you provide accurate and verifiable information when making privacy-related requests to help protect your personal data and maintain the security of your account.

The provided information outlines various aspects of CaduceusLink’s services and policies related to telecommunications and data protection. Here are the key points summarized:

Relay Service: By using CaduceusLink’s Relay Service, users acknowledge that CaduceusLink may send messages on their behalf, including resumes, cover letters, applications, and other materials. CaduceusLink may provide read receipts and activity status to both senders and recipients through the Relay Service.
Cookies: CaduceusLink uses cookies from other companies on its site to improve user convenience and provide relevant job information. For more details about these cookies and information-sharing practices, users can refer to CaduceusLink’s cookie policy.
Reminder Notifications: When an employer schedules an interview or event with a user, seeks to contact them based on their public resume, or responds to their application through CaduceusLink’s Relay Service, users may receive reminders via text messages or phone calls. Users can unsubscribe from these alerts by following the provided instructions.
Telephone Relay Services: CaduceusLink offers a telephone Relay Service that uses masked or proxy telephone numbers to facilitate contact between candidates and employers. This service is provided by third-party service providers and does not record conversations.
Text Messaging Relay Service: CaduceusLink offers an auto-dialed text messaging Relay Service for candidates and employers to communicate about job applications and other job-related matters. Users can unsubscribe from this service by replying “STOP” to the provided telephone number or short code.
Disposition Data: CaduceusLink collects Disposition Data about job seekers, which includes information about the status of job applications and employer decisions. This data is used to improve CaduceusLink’s site and services.

These policies and services are designed to enhance the user experience and facilitate communication between job seekers and employers while maintaining data privacy and security. Users should review CaduceusLink’s full privacy policy and related documents for more detailed information and instructions.

To contact CaduceusLink regarding privacy and data protection matters, you can use the following methods:

Email:

Send an email to privacy@caduceuslink.com for inquiries or questions related to data protection.

Web Contact Form:

If you have inquiries or complaints regarding the use of your personal data, you can use the contact form available on the CaduceusLink website.

Postal Mail:

Send mail to CaduceusLink’s main establishment postal address: CaduceusLink ATTN: Privacy Department 615 Saint George Square Court Suite 300 Winston Salem, NC 27103 USA

Telephone (California Residents):

California residents may call a designated toll-free telephone number for privacy-related inquiries.

For all other inquiries or questions about CaduceusLink affiliate brands, you can refer to the ‘Contact Us’ section in the Privacy Center.

These contact methods allow you to reach out to CaduceusLink with any concerns, questions, or requests related to privacy and data protection.

Privacy Policy

Data collected from all users includes:

Information we collect about Candidates:

Personal Data we collect from Employers:

Personal Data we collect from non-users of our Sites:

3. How We Share Information

4. Your Choices & Obligations

5. Other Important Information

Login to your account

Reset Password

Signup to your Account

Address / Location

Answers

Job Alerts

Account Activation