Invoicing & Payment

Invoicing and Payments Policy and Procedure for CaduceusLink and LinkUP

Introduction

This policy outlines the procedures and practices for invoicing and payments for services offered by CaduceusLink and LinkUP. Our goal is to provide a transparent, efficient, and secure process for managing financial transactions related to our services. This policy applies to both employers and candidates utilizing our platforms.

1. Services and Charges

1.1 Employer Services

Employers are charged for the following services:

• Ads: Costs associated with job advertisements and promotional campaigns.
• Job Packages: Bundles of job postings offered at a discounted rate.
• Resume Packages: Access to candidate resumes and search tools.
• Employer Services: Additional services such as featured listings, employer branding, and access to advanced analytics.

1.2 Candidate Services

Candidates are charged for the following services:

• Resume and Portfolio Services: Professional resume writing, portfolio creation, and review services.
• Specialized Courses: Access to premium courses and certifications through LinkED LMS.
• Career Coaching: Personalized career coaching sessions and career development resources.

2. Invoicing Procedure

2.1 Generating Invoices

Invoices are generated automatically upon the completion of a purchase or at the beginning of a billing cycle for subscription services. The invoice will include detailed information about the purchased services, the amount due, and the payment terms.

Steps:

1. Upon purchase or subscription renewal, an invoice is created in the system.
2. The invoice is sent to the registered email address of the account holder.
3. A copy of the invoice is available for download in the billing section of the user’s account.

2.2 Invoice Details

Each invoice will contain the following information:

• Invoice number
• Date of issue
• Due date
• Description of services purchased
• Itemized list of charges
• Total amount due
• Payment terms and methods
• Contact information for billing inquiries

3. Payment Methods

3.1 Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: Secure payment via PayPal accounts.
• Bank Transfers: Direct bank transfers for larger transactions or corporate accounts.

3.2 Setting Up Payment Methods

Users can set up and manage their payment methods through their account settings. This includes adding new payment methods, updating existing ones, and selecting a default payment method.

Steps:

1. Log into your account and navigate to the billing section.
2. Select “Payment Methods.”
3. Add a new payment method by entering the required information.
4. Update or remove existing payment methods as needed.
5. Select a default payment method for recurring charges.

4. Payment Terms and Conditions

4.1 Payment Due Dates

Payments are due within 30 days from the date of the invoice unless otherwise specified. Failure to pay by the due date may result in service interruptions or additional charges.

4.2 Late Payments

Late payments are subject to a late fee of 1.5% of the outstanding balance per month. Users will receive reminders of overdue payments via email.

4.3 Disputed Charges

If you believe there is an error in your invoice, contact our billing department within 15 days of the invoice date. Provide detailed information about the dispute, and we will investigate the issue and respond within 5 business days.

5. Subscription Management

5.1 Subscription Services

Subscription services are billed on a recurring basis according to the selected plan (monthly, quarterly, or annually). Invoices for subscription renewals are generated automatically at the beginning of each billing cycle.

5.2 Updating Subscription Plans

Users can upgrade or downgrade their subscription plans at any time through their account settings. Changes to the subscription plan will be reflected in the next billing cycle.

Steps:

1. Log into your account and navigate to the subscription section.
2. Select “Change Plan” and choose the desired subscription option.
3. Confirm the change and review the updated billing details.

5.3 Canceling Subscriptions

Users can cancel their subscription plans at any time through their account settings. Cancellations will take effect at the end of the current billing cycle.

Steps:

1. Log into your account and navigate to the subscription section.
2. Select “Cancel Subscription.”
3. Confirm the cancellation and review the end date of the subscription.

6. Refund Policy

6.1 Eligibility for Refunds

Refunds are provided under the following conditions:

• Service not delivered: If a purchased service was not delivered as promised.
• Billing errors: If there was an error in billing or an unauthorized charge.
• Service cancellation: If a subscription service is canceled within 14 days of purchase (for annual subscriptions) or within 7 days (for monthly subscriptions).

6.2 Refund Process

To request a refund, contact our billing department with your account details and the reason for the refund request. Refunds are processed within 10 business days upon approval.

Steps:

1. Contact billing support with your refund request.
2. Provide account details and reason for the refund.
3. Await confirmation and processing of the refund.

7. Security and Compliance

7.1 Data Security

We employ advanced security measures to protect payment information, including encryption and secure servers. All payment transactions are processed through secure payment gateways.

7.2 Compliance

Our billing and payment processes comply with all relevant regulations, including PCI DSS (Payment Card Industry Data Security Standard) and GDPR (General Data Protection Regulation).

8. Contact Information

For any billing or payment inquiries, contact our billing support team:

• Email: billing@caduceuslink.com / billing@linkup.com
• Phone: +1 (800) 123-4567
• Address: [Company Address]

Conclusion

This Invoicing and Payments Policy and Procedure ensures that CaduceusLink and LinkUP provide a transparent, efficient, and secure process for managing financial transactions. By adhering to these guidelines, we aim to offer a seamless experience for both employers and candidates utilizing our services.