Account Management Policies for CaduceusLink (Job Board) and LinkUP (Professional Network)
1. Account Creation
1.1 Eligibility
Candidates: Only healthcare professionals, including doctors, nurses, technicians, administrators, and other allied health professionals, are eligible to create candidate accounts.
Employers: Healthcare institutions, clinics, hospitals, and other organizations in the healthcare sector can create employer accounts.
Verification of Credentials: Mandatory verification of professional credentials for candidates and business credentials for employers during account creation.
1.2 Information Required
Candidates:
Personal Information: Full name, date of birth, contact number, and email address.
Professional Information: Professional title, current institution/employer, professional license number (if applicable), years of experience, and CV/resume.
Educational Background: Highest degree obtained, institution, and year of graduation.
Optional Information: LinkedIn profile, personal website, and professional affiliations.
Employers:
Business Information: Institution name, business registration number, contact number, and email address.
Representative Information: Full name, position, contact number, and email address of the primary account holder.
Verification Documents: Business registration documents and proof of operation (e.g., business license, tax identification number).
1.3 Account Creation Process
Step-by-Step Guide: A detailed, user-friendly guide to assist new users in creating their accounts. (see below)
Help and Support: Accessible support during the account creation process via live chat or email.
2. Account Verification
2.1 Initial Verification
Email Verification: Users must verify their email address by clicking on a verification link sent to their registered email.
Professional/Business Verification:
Candidates: Must upload proof of credentials (e.g., medical license, employment letter, educational certificate), which will be manually verified by the CaduceusLink/LinkUP team within 3-5 business days.
Employers: Must upload business registration documents and proof of operation, which will be verified within 5-7 business days.
2.2 Periodic Re-verification
Annual Verification: Users must re-verify their credentials annually to maintain their account’s active status.
Notification of Re-verification: Users will receive reminders via email and in-app notifications 30 days before their re-verification is due.
3. Account Security
3.1 Password Requirements
Complexity: Passwords must be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters.
Change Frequency: Users are encouraged to change their passwords every 6 months.
3.2 Two-Factor Authentication (2FA)
Setup Process: Users will be guided through setting up 2FA using an authenticator app or SMS.
Mandatory 2FA for Admin Accounts: All administrative accounts must have 2FA enabled.
3.3 Data Privacy
Data Encryption: All personal and professional data is encrypted both in transit and at rest.
Privacy Policy: A comprehensive privacy policy outlining data usage, storage, and sharing practices.
4. Account Usage
4.1 Professional Conduct
Code of Conduct: Users must adhere to a strict code of conduct that promotes professionalism, respect, and ethical behavior.
Reporting Mechanism: Users can report misconduct or inappropriate behavior, which will be reviewed by a dedicated team.
4.2 Content Guidelines
Accuracy and Relevance: Users are responsible for ensuring that all posted content is accurate, relevant, and professional.
Prohibited Content: Any content that is false, misleading, defamatory, or unrelated to professional activities is prohibited.
Moderation: Content is subject to moderation to ensure compliance with guidelines.
5. Account Suspension and Termination
5.1 Grounds for Suspension/Termination
Violation of Conduct: Engaging in harassment, discrimination, or unprofessional behavior.
False Information: Posting or providing false or misleading information.
Non-Professional Use: Using the platform for non-professional or unauthorized purposes.
5.2 Notification and Appeal Process
Notification: Users will be notified via email of the reason for suspension or termination.
Appeal Process: Users may appeal account suspensions or terminations within 30 days by submitting a detailed explanation and any supporting evidence. Appeals will be reviewed by a committee, and a decision will be communicated within 15 business days.
6. Account Deactivation and Deletion
6.1 Voluntary Deactivation
Process: Users can deactivate their account through account settings. Deactivated accounts can be reactivated by logging in and re-verifying credentials.
Data Retention: During deactivation, user data will be retained but not visible to others.
6.2 Permanent Deletion
Request Process: Users can request permanent deletion of their account and data by contacting support.
Processing Time: Permanent deletion requests will be processed within 30 days.
Data Removal: Upon permanent deletion, all user data will be irretrievably deleted from our servers.
7. Account Management Support
7.1 Support Availability
Hours of Operation: Support is available via email and chat from Monday to Friday, 9 AM to 5 PM (local time).
Response Time: All support requests will be responded to within 2 business days.
7.2 Escalation
Advanced Issues: Complex issues can be escalated to senior support staff, with a resolution timeline of up to 5 business days.
Feedback Loop: Users can provide feedback on support services to ensure continuous improvement.
8. Miscellaneous
8.1 Terms of Service
Acceptance: Users must agree to the Terms of Service during account creation.
Updates: Users will be notified of any updates to the Terms of Service, with a summary of key changes.
8.2 Community Guidelines
Participation: Encouragement of active and positive participation within the community.
Contributions: Recognition and rewards for valuable contributions to discussions and knowledge sharing.
By adhering to these comprehensive policies, CaduceusLink and LinkUP aim to create a secure, professional, and supportive environment for healthcare employers and candidates to connect, share knowledge, and find job opportunities.
Step-by-Step Guide for Creating Accounts on CaduceusLink (Job Board) and LinkUP (Professional Network)
For Candidates
Step 1: Visit the Website
- Navigate to the CaduceusLink or LinkUP homepage.
Step 2: Select “Create Account”
- Click on the “Create Account” button located at the top right corner of the homepage.
Step 3: Choose Account Type
- Select “Candidate” as your account type.
Step 4: Enter Personal Information
- Fill in your full name, date of birth, contact number, and email address.
Step 5: Create a Username and Password
- Choose a unique username.
- Create a password that meets the complexity requirements (at least 12 characters, including uppercase letters, lowercase letters, numbers, and special characters).
Step 6: Enter Professional Information
- Provide your professional title, current institution/employer, professional license number (if applicable), and years of experience.
- Upload your CV/resume.
Step 7: Enter Educational Background
- Fill in details of your highest degree obtained, the institution, and the year of graduation.
Step 8: Add Optional Information
- Optionally, you can provide your LinkedIn profile, personal website, and any professional affiliations.
Step 9: Upload Verification Documents
- Upload proof of your credentials (e.g., medical license, employment letter, educational certificate).
Step 10: Agree to Terms and Conditions
- Read and agree to the Terms of Service and Privacy Policy.
Step 11: Complete Email Verification
- Check your email for a verification link.
- Click on the link to verify your email address.
Step 12: Await Professional Verification
- Your verification documents will be reviewed by the CaduceusLink/LinkUP team within 3-5 business days.
- You will receive a notification once your account is verified and active.
For Employers
Step 1: Visit the Website
- Navigate to the CaduceusLink or LinkUP homepage.
Step 2: Select “Create Account”
- Click on the “Create Account” button located at the top right corner of the homepage.
Step 3: Choose Account Type
- Select “Employer” as your account type.
Step 4: Enter Business Information
- Provide your institution name, business registration number, contact number, and email address.
Step 5: Create a Username and Password
- Choose a unique username.
- Create a password that meets the complexity requirements (at least 12 characters, including uppercase letters, lowercase letters, numbers, and special characters).
Step 6: Enter Representative Information
- Fill in the full name, position, contact number, and email address of the primary account holder.
Step 7: Upload Verification Documents
- Upload business registration documents and proof of operation (e.g., business license, tax identification number).
Step 8: Agree to Terms and Conditions
- Read and agree to the Terms of Service and Privacy Policy.
Step 9: Complete Email Verification
- Check your email for a verification link.
- Click on the link to verify your email address.
Step 10: Await Business Verification
- Your verification documents will be reviewed by the CaduceusLink/LinkUP team within 5-7 business days.
- You will receive a notification once your account is verified and active.
Tips for a Smooth Account Creation
- Accurate Information: Ensure that all information provided is accurate and up-to-date.
- Document Clarity: Make sure that all uploaded documents are clear and legible.
- Email Checks: Regularly check your email (including the spam/junk folder) for verification and notification messages.
- Support: If you encounter any issues, contact support via live chat or email for assistance.
By following these steps, you can create and verify your account on CaduceusLink or LinkUP, allowing you to connect with healthcare professionals and employers in a secure and professional environment.